LunchBox Sessions Help Center
Popular Questions
What software do you use to make the simulations?
Our simulations are created 100% from scratch by our team of artists, animators, programmers, and experts.
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How much does it cost?
Take a look at our Plans & Pricing page for detailed pricing info.
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Learning History
The Learning History features on LunchBox Sessions capture two kinds of data: the amount of time spent using our learning materials, and all scores earned by taking our quizzes.
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All Questions
Are you accredited?
Nope, we have chosen not to go this route. We are always looking for a good way to do this, but haven't yet found something that fits our different-by-design approach. When the industry catches up and the timing is right, we'll offer partnership with various societies and institutions.
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Can I share my account with my friends or coworkers?
No, sorry. Your account can only be used by you, on one device at a time.
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Can LunchBox Sessions integrate with our company's LMS?
We offer a handful of integration options, including SSO and learning activity synchronization.
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Can you answer a question about my machine, system, component, etc?
We're here to help everyone learn. That's a long process, but it's important, and it's worth it. If we gave you the answers, you wouldn't learn to find them for yourself — and we get so many questions, we wouldn't have time to make our learning content.
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Can you offer a discount?
We offer special rates for teams with over 50 accounts, educational institutions, and for students in high school, college/university, or at a technical institute.
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Co-Branding
For customers on our Enterprise plan, learn how we feature your organization's brand identity within our website and custom learning materials.
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Did you make those LunchBox Sessions videos on YouTube?
Yep, that was us. Take a look at the content on our website — it's like the videos, but better.
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Do you have any printable materials?
There are PDF Manuals and Workbooks in a number of the Hydraulic and Electrical sessions. If you're an Instructor, you'll also find a handful of Instructor's Guides.
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Do you have a sales brochure I can download?
Yes! Click here to download it.
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Do you offer certification, or a certificate of completion?
The real proof of learning is in improved on-the-job performance, and we are 100% focussed on helping people achieve this. Certification harms that effort by creating an excuse to stop learning.
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Do you use Metric or Imperial units of measurement?
We use a mixture of Metric and Imperial, with even better support for Metric coming in future content revisions.
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How does your Company team membership plan work?
Companies have the option to pay monthly or yearly, and tools to optimize their usage and minimize their bill.
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How does your School team membership plan work?
Schools have the option to pay monthly or yearly, and tools to optimize their usage and minimize their bill.
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How do I add people to my team?
Go to Your Account, click Team Members, and then use the New Team Member button.
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How do I buy your content?
You get access to everything on the site when you become a member.
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How do I deactivate someone on my team?
Use the ACTIVE toggle switches on the Team Members page.
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How do I get access for my school, company, or organization?
Visit our Plans & Pricing page to get started.
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How do I link to a specific section of a Lesson?
Read this article to learn how to create these special links.
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How do Subteams work?
Read this article to learn how to organize your team members into subteams.
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How long does it take to complete all the materials?
Our learning materials are designed to be used for a different amount of time by each learner.
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How much does it cost?
Take a look at our Plans & Pricing page for detailed pricing info.
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How reliable is your website? How many people can use it at the same time?
Our systems are very reliable, and automatically scale up to meet demand.
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I forgot my password. How do I reset it?
You can reset your password on the Forgot Password page.
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I forgot which email address I used to sign up.
You should email our support team for assistance: support@lunchboxsessions.com
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I manage a team. What can my team members do?
Every team member gets access to all the learning material, and you can grant them Instructor or Manager tools.
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In which countries is LunchBox Sessions available?
LunchBox Sessions can be accessed from any internet-connected computer. But there are certain restricted countries from which we cannot accept payment.
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Is this a subscription? What if I don't want to be automatically billed?
Yes, membership is a subscription. But you can cancel any time, and keep your benefits until the end of your billing cycle.
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I struggle with spoken English. Do the videos have captions?
If you have a hard time understanding spoken English, don't worry, you'll still be able to make use of LunchBox Sessions experience.
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Learning History
The Learning History features on LunchBox Sessions capture two kinds of data: the amount of time spent using our learning materials, and all scores earned by taking our quizzes.
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May I download your videos, lessons, simulations, or other media?
Most of our learning materials cannot be downloaded. Manuals, Workbooks, and Instructor's Guides may be downloaded, printed, and shared.
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Roles for Team Members
Each member of a team is given a role — Learner, Instructor, Manager, or Owner — and it determines which team features will be available to that team member.
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What can Instructors do?
Instructors get extra materials, permission to share our learning materials, plus extra supervisory features for teams.
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What can Managers do?
In addition to the Instructor abilities, Managers can invite new members to your team, and modify, deactivate, or delete other team members.
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What do I get when I become a member?
All the learning materials, learning history, quiz scores, updates, new content, tech support, and more.
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What happens when a team member is deactivated?
That person will not be able to log in, and their account will not count against your active account limit. But, all their data will be saved so that you can bring them back to LunchBox Sessions in the future to pick up where they left off.
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What is Paddle?
We use a service named Paddle.com to securely process your membership payments.
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What software do you use to make the simulations?
Our simulations are created 100% from scratch by our team of artists, animators, programmers, and experts.
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What's your connection to CD Industrial Group Inc.?
That's us, too. We're all the same people. But if you've never heard of that side of our business, and you need hands-on training at your location, well.. you're in for a treat!
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What web browsers and devices do you support?
The best experience is Chrome, Firefox, Edge, or Safari on a desktop or laptop computer. Tablets and smartphones also work well.
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When do subscription charges happen?
You'll be charged between 12:00am and 1:00am (UTC) on your membership renewal date.
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When I create a team, what role will I have?
You will be the team Owner. You are the only person who can adjust billing information on the team. You also have the Instructor and Manager tools and abilities.
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Why don't the videos work?
We use Vimeo to host our video content, which is blocked by some countries.
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We're here to help.
Email support@lunchboxsessions.com
Toll Free (North America) 1-866-628-3224
Monday to Friday, 8am to 4pm MST
